Hire Desk Controller
Primary Contact : jobs@quattroplant.co.uk
We are hiring a Hire Desk Controller
Job Purpose
The performance of day-to-day office tasks associated with the running of the Road Sweeper Division.
Key Responsibilities
- Answer a high volume of calls whilst maintaining an agreed response rate and standard of professionalism
- Handle and distribute incoming and outgoing mail, orders and queries in a timely manner
- Handle and log any client feedback, raising it to the attention of Company management as appropriate
- Provide a welcoming and efficient liaison service to clients and internal staff
- Keep all filing and administrative tasks up to date as directed
- Handle correspondence, filing and record keeping with a high degree of accuracy
- Be an ambassador for the Company to visitors
- Adhere to Company policies and procedures relating to health and safety, and quality and environmental management
- Ensure the proper use and care of equipment and materials used in the execution of the role
- Ensure that all requirements relating to the supply of vehicles and equipment to municipal clients are adhered to
- Receive and record all enquiries, passing them to the appropriate person in a timely manner
- Ensure that all errors, non-compliance and complaints are logged, raised and handled according to the requirements of the Company’s QMS system
- Undertake sweeper hire desk duties including processing orders, contracts on syrinx, wages/invoicing.
- Manage the drivers under your area in relation to work allocation and attendance.
- Liaise with the maintenance team to ensure all road sweepers are maintained in accordance with the company procedures.
- Out of hours call cover as and when required. Normally alternate weekends and holiday cover.
Essential Skills
- Able to perform all duties in a polite, efficient, professional and courteous manner
- Excellent verbal, numeric and written skills
- Fully skilled in basic Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
- Excellent telephone manner and ability to handle high call volumes efficiently
- Self-motivated, good attention to detail and tenacious
- Maintains high personal standards and encourages them in others
- Able to manage priorities and deliver on time