Depot Administrator
Primary Contact : jobs@quattroplant.co.uk
MAIN RESPONSIBILITIES
• Acting as the first point of contact for all clients and employees
• Answering a high volume of telephone calls in a professional manner
• Preparing payroll for operational staff.
• Managing client feedback through direct communications and the review of the daily log to identify and escalate issues.
• Completing administrative duties and responding to queries and identifying the best course of action within agreed timescales.
• Organising and completing timesheets.
• Dispatching costing sheets, timesheets & orders for authorisation.
• Responsible for the organisation and management of the invoicing process.
• Generating costing/running sheets for both midweek & weekends.
• Checking the midweek schedule against future orders.
• Data entry onto in-house Syrinx system: Confirming contracts on hire, entering new orders, entering machine and attachment numbers.
• Maintaining the company database and files to ensure data is kept up to date and accurate.
• Supporting the compliance of company policies and procedures relating to health and safety and environmental management.
• Ensure the proper use and care of equipment and materials used in the execution of the role• Interrogating data in syrinx to deal with customer queries
Other general responsibilities (as appropriate to the role):
• To attend required safety briefings and ensure you understand the context and what is required of you
• To participate in drug and alcohol screening when required
• To ensure you follow all control measures outlined in any risk assessment relating to the work you do
• To report any accident, incident or near miss in which you are involved or which you witness and to fully cooperate with any subsequent investigation
• To ensure that you refuse to comply on the grounds of safety whenever you believe that you have been placed in an unsafe situation or are given instructed to undertake an unsafe operation
ESSENTIAL SKILLS
• Able to perform all duties in a polite, efficient, professional and courteous manner
• Excellent verbal, numeric and written skills
• Excellent IT skills, fully skilled in Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
• Be familiar with and understand how to interrogate the Company’s management system (Syrinx) for analysis and reporting purposes
• Excellent telephone manner and ability to handle high call volumes efficiently
• Confident and resourceful when dealing with customers and their requests
• Good attention to detail with a tenacious approach
• Maintains high personal standards and encourages them in others
• Able to manage priorities and deliver on time
DESIRABLE SKILLS
• Some accounting experience
• Touch typing
• Ability to write business letters and assist with the completion of quotations and proposals.
Job Types: Full-time, Permanent