Depot Administrator

Doncaster Phone : 0845 900 2999
Primary Contact : jobs@quattroplant.co.uk

PURPOSE OF JOB

The performance of day-to-day office tasks associated with the running of the Depot. To support the Depot Manager and office staff and provide a key point of contact for clients.

MAIN RESPONSIBILITIES

  • Acting as the first point of contact for all clients and employees
  • Answering a high volume of telephone calls in a professional manner
  • Preparing payroll for operational staff.
  • Managing client feedback through direct communications and the review of the daily log to identify and escalate issues.
  • Completing administrative duties and responding to queries and identifying the best course of action within agreed timescales.
  • Organising and completing timesheets.
  • Dispatching costing sheets, timesheets & orders for authorisation.
  • Responsible for the organisation and management of the invoicing process.
  • Generating costing/running sheets for both midweek & weekends.
  • Checking the midweek schedule against future orders.
  • Data entry onto in-house Syrinx system: Confirming contracts on hire, entering new orders, entering machine and attachment numbers.
  • Maintaining the company database and files to ensure data is kept up to date and accurate.
  • Supporting the compliance of company policies and procedures relating to health and safety and environmental management.
  • Ensure the proper use and care of equipment and materials used in the execution of the role
  • Interrogating data in syrinx to deal with customer queries

ESSENTIAL SKILLS

  • Able to perform all duties in a polite, efficient, professional and courteous manner
  • Excellent verbal, numeric and written skills
  • Excellent IT skills, fully skilled in Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
  • Be familiar with and understand how to interrogate the Company’s management system (Syrinx) for analysis and reporting purposes
  • Excellent telephone manner and ability to handle high call volumes efficiently
  • Confident and resourceful when dealing with customers and their requests
  • Good attention to detail with a tenacious approach
  • Maintains high personal standards and encourages them in others
  • Able to manage priorities and deliver on time

DESIRABLE SKILLS

  • Some accounting experience
  • Touch typing
  • Ability to write business letters and assist with the completion of quotations and proposals.